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2/26/24 - AT&T Apologizes For Outage With $5 Credit

Monday, February 26, 2024 at 8:20 AM

AT&T image: Sarah Tew | CNET

Some AT&T customers will get a small rebate on their bill because of the recent service interruption.

(Positive Prep) -  After a big outage that left people without service for hours, AT&T is trying to make up for it by giving affected customers a $5 bill credit. The outage started early Thursday morning and a lot of people complained about it on social media.

They apologized on their website and social media, saying they know the outage caused a lot of frustration.

They're automatically putting the credit on the accounts of people who might have been affected. But, there's a catch: the $5 is for each account, not for each line, so if you have more than one line with AT&T, you won't get $5 for each one. Also, if you use AT&T Business, AT&T Prepaid, or Cricket service, you won't get the credit.

They say they've tried to contact the affected customers, but if you need help, you can call them.

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